How good is HostGator?

“HostGator has been around for more than a decade and is one of the best website hosting Australia and is well-respected for its large number of servers and consistent reliability. Known mostly as a shared hosting provider, HostGator still supplies decent dedicated and VPS options if you need your site to scale.

HostGator costs slightly more than some of the other budget-minded shared hosts, but that echoes the brand’s reputation for strong infrastructure and helpful support. HostGator offers decent features in its basic shared hosting offerings, such as unlimited disk space, a nice control panel, and free website templates. Plus, you get the flexibility to add numerous add-ons for privacy, security, and productivity as you see fit.

Pros of Using HostGator Shared

HostGator’s uptime performance used to be an issue in years past. But not anymore, based on our 16 months’ worth of tracking.

On top of that, their customer service was fast and friendly. They’ll help move your site over to their service for free. And beginners will like a lot of the simple, intuitive options directed their way.

Here’s a quick summary:

1. Strong and Stable Uptime of 99.98%

HostGator has posted a 99.98% uptime over the last 16 months. And that’s mostly due to a single bad month back in December 2017. Since then, they’ve been nearly flawless, hovering between 99.99%-100%.

That’s not even the best part, though. They’re consistent for a reason: their uptime guarantee says that if they drop below 99.9%, you can receive one month of credit on your account.

Obviously, any planned maintenance or impossible-to-predict hacks aren’t factored into this guarantee. You will, however, have to reach out and ask for the credit by submitting a support ticket to their billing department within 30 days.

We’ve started to see a few other hosts pop up with uptime guarantees recently, and it means all customers win as a result. Competitors coming out and doing this helps raise the bar for the entire industry. It forces everyone else in the market to either match their guarantee and raise the standard level of service or risk falling behind.

HostGator Performance

What would you do if you sign up for a host and find that your website is painfully slow and often disappears? You’d have to switch providers, and this will cost you more money and headache.

That’s why you want to choose a web hosting company that is reliably fast with stable performance record all around. But how would you get this information?

We decided to check HostGator’s performance by running our own tests. Let’s find out how well it performed.

HostGator Speed Test Results

The most important performance indicator is the speed. A faster website is good for your users, and it also helps your SEO rankings.

In fact, studies suggest that 1 second delay in page load will cost you 7% less conversions, 11% less page views, and 16% decrease in user satisfaction.

Support Directly From Your Control Panel

However, you can contact customer support directly from your control panel. In fact, your support tickets are the first thing you see when you log in.

As you sift through the options for narrowing your particular issue, you will be presented with links to helpful articles.

Since the HostGator knowledgebase is not organized intuitively, this is a helpful way to find articles in it. If these fail to answer your question, you can continue on to contact 24/7 live chat support.